I am not one to complain…complain about bad service that is. If I have the flu or stub my toe you are going to hear about it….but I do not complain about bad service. I think living in Alberta you just get used to sub-par service. It seems like every time you out out, whether it be for a meal, to get groceries, or to go to the hardware store (good God the hardware store!) your gonna write off your afternoon, evening, whatever. I have found there is not much use in getting upset about things as it just adds stress to an already stressful life.
No, I don’t complain about service…until this week. This week I will make an exception because this week things were exceptionally bad. I thought it would be interesting to post what happens if I complain. What will come of it? More hair loss for me or money back in my pocket? I give you the three R’s of complaining:
Our trip to San Fran in August was sparked by an Air Canada seat sale. With rising gas prices I feared the day of cheap flights were going to be a thing of the past. Little did I know that that day had already come as after taxes the $129 per leg sale had come to over a grand for two people. In the end the final price was over 40% hidden chargers, fuel surcharges and taxes. Le sigh. Sadly that is not my beef. That is just the salt in the wound. The fact that we had to be at the airport 2 hours early (4 am which meant we left my place @ 3 AM!) only to arrive at the airport and wait in line for over 45 min while we waited for the ticket agent to show up was indeed shitty, it is not the rub. No. The burn was that after all of that we had to pay an additional $15 to check a bag. An additional $25 if you checked a second. The reason was it was an Air Canada flight operated by United Airlines. There for United rules apply even though the flight was booked on Air Canada.com and their policy said first bag is free…Make sense to you? Me either.
Well as I said, I am not one to complain and as this post was written awhile ago I let it slide. My brother told me that indeed this fee is stated in the finniest of fine print.
Even though I didn’t complain, some people must have as now when you book any flight on Aircanada.com that is operated by an affiliate airline you get a pop-up stating that baggage fees will apply. How about that.
-The Dry Cleaner-
5 days before flying to Toronto for a wedding I dropped off my suit at my local dry cleaners. I was told it would be ready by Thursday @ 4:00 pm. It was Monday so that was plenty of time. Thursday at 3:30 I stopped in to see if it was ready. It was not. I went to the gym after work so by the time I drove by again the cleaners were closed. No worries, I will pick it up on the way to the airport Friday. Already running late trying to get away from work I arrived at the cleaners to find a locked door. Odd…the sign says open until 6:00 pm.
I continued home and frantically called the cleaners. No answer. I called their other location and found out that the employee for that location called in sick. When I asked if someone could let me in as I was on my way to the airport the lady on the phone said she could have someone there at 4:00 pm. No help to me as my flight was at 3:00. Upset I told her that I would leave the ticket for my girlfriend (whom happened to be on a later separate flight) so she could pick it up. With that I was off to the airport suit less.
I guess just don’t have complaining in me. One of Erin’s co-workers got wind of the story and called the cleaners other location pretending to be me and then proceeded to yell at the manager. 20 minutes later they picked up my suit…free of charge.
-The furnace company-
Before it got too cold I decided to get the dirty air ducts in my house cleaned. I called around and settled on a company that was not the cheapest but could do it the soonest. For $250 and less than half an hours “work” I got some crappy service. The kids doing the job (kids?) left dirt and blown dust around the vents, bent the slats on the vents to get the hose in instead of taking them off, blew out some insulation by accident, and had some sort of backfire as the furnace room had large dust bunnies scattered throughout it.
Ok Shaun, time to get mad. Don’t let me down. After several days of phone tag (and ample time for me to cool off) I finally got a hold of the companies manager. He reviewed the above pictures and talked my ear off on the phone.
Nice enough guy so that probably softened me up. When I finally got to speak I asked what they were going to do for me. He offered a refund of $70 which I took…mainly because I didn’t want to talk to the guy anymore. In retrospect I should have/could have gotten the service for free.
I just don’t have it in me. For the sometimes little effort for big pay off results, I just don’t have the energy. If I could have someone do my dirty work, well that would be a different story.